Meet CleverCare
High-performing teams can't afford meeting downtime. CleverCare is our proactive managed support service designed for enterprise AV systems. We provide remote monitoring, preventative health checks, priority SLAs, and automated firmware updates.
CleverCare
CleverCare offers expert remote system monitoring and instant resolution for clients who prioritize high-level uptime and proactive support.
-
24-hour response,
-
Priority remote support (9x5)
-
Remote system monitoring
-
Remote firmware updates for eligible devices
-
RMA handling for faulty equipment
-
Unlimited phone and video support
-
Preferred service rates
CleverCare Plus
All the benefits of CleverCare plus priority response, on-site service and preventative maintenance included.
-
4-hour emergency response coverage
-
Same-day on-site service for critical system issues
-
Two scheduled preventative maintenance visits annually
-
Comprehensive system testing
-
Equipment cleaning and optimization
-
Full diagnostics and performance review
-
Firmware and software updates
-
Up to three standard on-site service visits per year
-
Advance loaner or replacement equipment for confirmed defects
-
RMA coordination with on-site support included
-
Preferred professional service rates for all new projects