Your Strategic Partner for Managed AV & Operational Reliability.
Strategic AV integration goes beyond the initial deployment. We provide the ongoing engineering expertise and proactive oversight required to safeguard your investment and keep your team’s focus where it belongs: on the business. CleverCare provides the proactive management and priority support required to ensure your organization stays connected and your systems stay ready for business.
Proactive Management Over Reactive Troubleshooting
In an enterprise environment, a technical failure isn't just an inconvenience—it's a loss of productivity and momentum. CleverCare moves your organization away from the high-stress "break-fix" model. We don't wait for your team to report a problem; our engineers monitor your infrastructure in real time to identify and resolve potential issues before they affect your operations.
Proactive Monitoring
We receive real-time alerts if a device goes offline or a firmware update is required. We often resolve technical glitches remotely before your staff even enters the room.
Priority Response
CleverCare members bypass the standard service queue. When you have a critical requirement, you have a dedicated path to immediate remote or on-site assistance.
Preventative Health Checks
Regularly scheduled onsite visits to test every component of your ecosystem. We provide thorough system audits and preventative maintenance to extend the life of your hardware and ensure peak performance.
Feature comparison
Feature
CleverCare
CleverCare Plus
Response Time
24h
4h
Remote Support
On-site Support
Preffered Rate
Same Day
Remote System Monitoring
Remote Firmware Updates
Unlimited phone and video support
Preferred Rates
RMA Coordination
Preventative Maintenance
Included Service Calls
Loaner or Replacement Equipment
Comprehensive System Testing
Annual Diagnostics and Performance Review
The Value of a Lasting Partnership
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Predictable Operational Costs: Eliminate surprise repair bills with a transparent, flat-fee maintenance structure that fits your annual budget.
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Unified User Experience: We ensure every room across your campus or office floor plan uses standardized settings, drastically reducing user confusion and IT help desk tickets.
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Strategic Roadmap Consulting: We don't just fix old gear; we help you plan for the future. As a CleverCare partner, you receive annual technology reviews to ensure your infrastructure evolves with your business goals.
